FAQ

Shipping

Do you offer free shipping?
Yes — free shipping on every U.S. order, no minimum.

How long does delivery take?
Orders are processed within 24–48 hours and typically arrive in 7–12 business days. You'll receive a tracking number by email as soon as your order ships.

Do you ship outside the U.S.?
Not yet — we're focused on serving U.S. families first.

Returns & Guarantee

What's your return policy?
Every product is covered by our 30-day money-back guarantee. If you're not happy, email us and we'll make it right — refund or replacement, your choice.

What if my item arrives damaged?
Send us a photo within 7 days of delivery and we'll ship a free replacement immediately.

Products

Are your products safe for newborns?
Our products are designed for everyday comfort and care. For any medical concerns about your baby, always consult your pediatrician.

How do I clean the nasal aspirator?
The silicone tips detach and are fully washable with warm soapy water. The unit itself wipes clean.

Orders

Can I change or cancel my order?
Email us within 12 hours of ordering and we'll catch it before it ships.

How do I contact you?
Email us anytime — we respond within 24 hours, 7 days a week.